SHIPPING & RETURNS
SHIPPING COSTS
Shipping costs are calculated according to the destination and are displayed at checkout or communicated to the customer before the order is confirmed.
For international orders, any customs duties, import taxes and local taxes are the responsibility of the customer.
Orders may be shipped via UPS, FedEx, DHL or another carrier selected by Mlle Mouns Paper depending on the destination.
PRODUCTION & DELIVERY TIMES
All Mlle Mouns Paper wallpapers are made to order.
Wallpaper production takes approximately 3 weeks from final approval of the digital proof (BAT).
Posters are prepared and shipped once the order has been confirmed.
Shipping time is additional to the production or preparation time and varies depending on the destination and carrier.
Production, preparation and delivery times are provided as estimates and may exceptionally be extended, particularly during studio closures, public holidays or circumstances beyond our reasonable control.
MADE-TO-ORDER PRODUCTION & RETURNS
All Mlle Mouns Paper wallpapers are made specifically for each order, according to the size and specifications selected or approved by the customer.
Before production begins, the customer receives a digital proof (BAT) for final approval.
Approval of the BAT constitutes acceptance of the artwork, format, dimensions and composition shown.
Once the BAT has been approved and production has begun, the wallpaper order can no longer be modified or cancelled.
Made-to-order wallpapers cannot be returned or exchanged due to a change of mind, incorrect measurements supplied by the customer or an incorrect choice made when ordering, subject to applicable statutory rights.
MEASUREMENTS
The customer is responsible for the accuracy of the measurements provided to Mlle Mouns Paper for the production of their wallpaper.
All dimensions shown on the BAT must be carefully checked by the customer before approval.
Approval of the BAT constitutes final acceptance of the dimensions, format, composition and positioning of the design.
Any reprinting required as a result of incorrect measurements supplied or approved by the customer will be at the customer's expense.
If there is any doubt regarding measurements, we recommend having them checked by a professional wallpaper installer before approving the BAT.
DAMAGED, DEFECTIVE OR NON-CONFORMING PRODUCTS
Every order, whether a wallpaper or a poster, is carefully inspected before dispatch.
If the product received has a manufacturing defect, has been damaged, or does not conform to the confirmed order, the customer should contact Mlle Mouns Paper as soon as possible at:
To allow us to review the claim, the customer must provide:
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their order number or order details;
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a detailed description of the issue;
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clear photographs showing the defect or non-conformity;
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photographs of the packaging if the parcel was damaged during transport.
For wallpapers, if a visible defect is identified before installation, the wallpaper must not be installed.
Mlle Mouns Paper will review the information provided to determine the cause of the issue.
If a manufacturing defect or non-conformity attributable to Mlle Mouns Paper is confirmed, an appropriate solution will be offered in accordance with applicable statutory rights, including reprinting or replacing the affected product where appropriate.
Incorrect measurements supplied or approved by the customer for a wallpaper do not constitute a manufacturing defect.
DELIVERY ADDRESS
Orders are shipped to the delivery address provided by the customer.
The customer is responsible for ensuring that all information provided is complete and accurate.
Mlle Mouns Paper cannot be held responsible for a delivery failure resulting from an incorrect or incomplete address provided by the customer or the recipient's absence.
If a parcel is returned due to an incorrect or incomplete address, or because the recipient was unavailable, any additional shipping costs required to resend the order will be charged to the customer.
DAMAGE DURING TRANSPORT
Upon receipt of the order, we recommend that the customer checks the condition of both the parcel and the product.
If the parcel shows visible signs of damage caused during transport, the customer should, whenever possible:
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take photographs of the parcel before opening it;
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keep the original packaging;
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take photographs of the damaged product;
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make any necessary reservations or claims with the carrier where required;
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contact Mlle Mouns Paper promptly.
This information will allow us to review the situation and, where necessary, take the appropriate steps with the carrier.
WALLPAPER INSTALLATION
Wallpaper installation is the responsibility of the customer.
Due to the nature of our wallpapers, we strongly recommend using a professional wallpaper installer experienced in hanging wallpaper panels and butt-joint installation.
Before beginning installation, the customer or installer must check:
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the dimensions of the wallpaper;
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the condition of all panels;
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the apparent conformity of the product;
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the order and positioning of the panels.
If a visible defect is identified, installation must be stopped and Mlle Mouns Paper must be contacted before proceeding.
Mlle Mouns Paper cannot be held responsible for problems resulting from, including but not limited to:
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inadequate preparation of the wall or ceiling;
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a damp or unsuitable surface;
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the use of unsuitable wallpaper adhesive;
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failure to follow installation instructions;
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incorrect installation;
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defective or improper installation;
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water infiltration;
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unsuitable temperature or humidity conditions;
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improper maintenance of the product.
COLOURS
We take great care to reproduce and present the colours of our wallpapers and posters as accurately as possible.
However, colours displayed on a computer, tablet or smartphone may vary depending on the type of screen, brightness, calibration and individual display settings.
Minor differences may therefore occur between colours displayed on screen and those of the final printed product.
Reasonable variations of this nature do not, in themselves, constitute a manufacturing defect.
FORCE MAJEURE
Mlle Mouns Paper cannot be held responsible for delays or failure to deliver resulting from circumstances beyond our reasonable control or an event of force majeure as defined by applicable law.
Depending on the circumstances, this may include natural disasters, major transport strikes or disruptions, blockades or other external events temporarily preventing the production or delivery of orders.
CONTACT
For any questions regarding an order, delivery or claim: