TERMS AND CONDITIONS OF SALE

Preamble

These Terms and Conditions of Sale (“Terms”) govern all sales made by Mlle Mouns Paper to any individual or legal entity, whether acting as a consumer or a professional (“the Customer”).

By placing an order with Mlle Mouns Paper, the Customer confirms full and unconditional acceptance of these Terms.

Mlle Mouns Paper reserves the right to amend these Terms at any time. The applicable Terms are those in force on the date the order is placed.

Article 1 — Purpose

These Terms define the respective rights and obligations of Mlle Mouns Paper and the Customer in connection with products sold through www.mllemounspaper.com and orders placed directly with Mlle Mouns Paper.

They apply in particular to panoramic wallpapers, ceiling wallpapers and custom-made wallpaper projects.

Article 2 — Products and Made-to-Order Production

Mlle Mouns Paper offers original decorative designs intended in particular for walls and ceilings.

Wallpapers are available in a selection of predefined sizes. Mlle Mouns Paper also offers a custom-made service allowing the wallpaper to be adapted to the specific dimensions of the Customer's project.

All Mlle Mouns Paper wallpapers are made to order.

Production begins only once the order has been confirmed and, where a digital proof is required, after the Customer has given final approval of the proof.

Photographs, interior mock-ups, simulations and other visuals displayed on the website are intended to present Mlle Mouns Paper designs. They should not be considered an exact contractual representation of the final printed product.

Article 3 — Measurements and Customer Responsibility

For any order requiring specific dimensions, the Customer must provide Mlle Mouns Paper with the exact measurements of the surface to be covered.

Unless otherwise specified, measurements must be provided as width and height, excluding skirting boards/baseboards, mouldings or any other areas that are not to be covered.

The Customer is solely responsible for the accuracy of the measurements provided.

The Customer is responsible for checking all measurements before submitting them to Mlle Mouns Paper, where necessary with their architect, interior designer or professional wallpaper installer.

Mlle Mouns Paper cannot be held responsible for incorrect measurements supplied or subsequently approved by the Customer.

Any reprinting required as a result of incorrect measurements supplied by the Customer will be entirely at the Customer's expense.

Article 4 — Digital Proof (BAT)

Where an order requires adaptation or prior approval, Mlle Mouns Paper will provide the Customer with a digital PDF proof (“BAT” — Bon à Tirer) before production.

The proof allows the Customer to check, in particular:

dimensions;
format;
overall composition;
positioning of the design;
any custom adaptations agreed with Mlle Mouns Paper.

The Customer must carefully check all information shown on the proof before approving it.

Approval of the BAT in writing, including by email, constitutes final acceptance of the artwork, format, dimensions and composition shown on the proof.

Once the final BAT has been approved, production will begin and no further changes to the order can be made.

Article 5 — Changes to the Digital Proof

The Customer is entitled to one complimentary revision of the first BAT provided by Mlle Mouns Paper.

Any additional revision requiring a new BAT will be charged at €60 per additional proof.

Changes may include, but are not limited to, changes to dimensions, repositioning of the design, changes to a previously selected option or any other adjustment requested after the first BAT has been issued.

Production will begin only after final approval of the BAT and payment of any applicable additional charges.

Article 6 — Colours and Printed Appearance

Mlle Mouns Paper takes great care to reproduce the colours of its original designs as faithfully as possible.

However, colours displayed on a computer, tablet or smartphone may vary depending on the type of screen, brightness, calibration and individual display settings.

Mlle Mouns Paper therefore cannot guarantee an absolutely identical colour match between the colours displayed on screen and those of the final printed product.

Minor colour variations may also occur as a result of the printing process, the material used or differences between production batches.

Reasonable variations of this nature do not, in themselves, constitute a manufacturing defect.

Paper, inks and other materials may also change slightly over time, particularly as a result of exposure to UV light, significant temperature variations or unsuitable humidity levels.

Article 7 — Samples

Mlle Mouns Paper does not provide or send wallpaper samples.

Colours and details of the designs can be viewed through the photographs, videos and other visual materials available on the Mlle Mouns Paper website and communication channels.

Please note that differences in colour rendering between screens and printed products remain subject to the provisions set out in Article 6.

Article 8 — Orders

The Customer must carefully check all information provided before confirming an order.

The Customer is responsible for:

their contact information;
the delivery address;
the measurements provided;
the selected design and size;
any specific information provided to Mlle Mouns Paper.

Confirmation of an order constitutes acceptance of these Terms.

Where a BAT is required, the order will not be sent to production until the Customer has given final approval.

Article 9 — Prices

Prices are displayed in euros.

VAT is not applicable pursuant to Article 293 B of the French General Tax Code, where this tax regime applies to Mlle Mouns Paper on the date of the order.

Mlle Mouns Paper reserves the right to change its prices at any time.

The applicable price is the price displayed or communicated when the Customer confirms the order.

Unless otherwise stated, product prices do not include shipping, transportation, customs duties or import taxes.

For international orders, any customs duties, import taxes, local taxes or similar charges are the responsibility of the Customer.

Article 10 — Payment

Orders placed through the online shop must be paid using one of the payment methods available on the website at the time of purchase.

Payments are processed securely through the payment providers used by Mlle Mouns Paper.

Mlle Mouns Paper does not have access to the Customer's confidential banking information.

For certain custom projects or orders subject to a specific quotation, payment terms may be specified directly in the quotation.

Production will not begin until all amounts required to begin production have been paid.

Article 11 — Made-to-Order Production, Cancellation and Right of Withdrawal

All Mlle Mouns Paper wallpapers are made to order according to the size and specifications selected or approved by the Customer.

Where a BAT is provided, production begins after the Customer's final approval of the BAT.

Given the made-to-order nature of the products and, where applicable, their production according to the Customer's specifications, the relevant products are not subject to a right of withdrawal where the legal conditions for exclusion of that right are met.

Once the BAT has been approved and production has begun, the order can no longer be changed or cancelled.

Products manufactured according to the Customer's specifications cannot be returned or exchanged due to a change of mind, incorrect measurements supplied by the Customer or an incorrect product choice made by the Customer.

These provisions do not affect any mandatory statutory rights or legal guarantees applicable in the event of a defective or non-conforming product.

Article 12 — Defective or Non-Conforming Products

Each order is inspected before dispatch.

If the Customer identifies a manufacturing defect or non-conformity upon receipt of the product, they must contact Mlle Mouns Paper as soon as possible at:

contact@mllemounspaper.com

To allow the claim to be assessed, the Customer must provide:

their order number or order details;
a precise description of the issue;
clear photographs showing the defect or non-conformity;
any other information reasonably required to assess the claim.

The Customer must not install the wallpaper if a visible defect is identified before installation.

Mlle Mouns Paper will review the information provided to determine the cause of the issue.

Where a manufacturing defect or non-conformity attributable to Mlle Mouns Paper is confirmed, Mlle Mouns Paper will provide the appropriate remedy in accordance with applicable statutory guarantees, including, where appropriate, reprinting the affected product.

Incorrect measurements supplied or approved by the Customer do not constitute a manufacturing defect.

Article 13 — Delivery

Products are shipped to the delivery address provided by the Customer when placing the order.

The Customer is responsible for checking that the delivery address is complete and accurate.

Mlle Mouns Paper cannot be held responsible for a delivery failure resulting from an incorrect or incomplete address supplied by the Customer, the recipient's absence or circumstances outside Mlle Mouns Paper's reasonable control.

Where a second shipment is required due to an incorrect address supplied by the Customer or the recipient's absence, the additional shipping costs may be charged to the Customer.

Production and delivery times communicated to the Customer are estimates, subject to any mandatory provisions of applicable law.

International orders may be subject to customs formalities, import duties and local taxes. Such charges are the responsibility of the Customer.

Article 14 — Damage During Transport

Upon receipt of the order, the Customer is advised to inspect the condition of both the package and the product.

If there is visible damage caused during transport, the Customer should take photographs of the package and product and, where required, make the appropriate reservations or claims with the carrier.

The Customer should also contact Mlle Mouns Paper promptly and provide photographs and the relevant order information.

Mlle Mouns Paper will review the situation with the carrier in order to determine the appropriate solution.

Article 15 — Wallpaper Installation

Wallpaper installation is the responsibility of the Customer.

Due to the nature and quality of Mlle Mouns Paper wallpapers, we strongly recommend using a professional wallpaper installer experienced in hanging wallpaper panels and butt-joint installation.

Before installation, the Customer or installer must check:

the dimensions of the wallpaper;
the general condition of all panels;
the apparent conformity of the product;
the order and positioning of the panels.

If a visible defect is identified, installation must be stopped and Mlle Mouns Paper must be contacted before proceeding.

Mlle Mouns Paper cannot be held responsible for problems resulting from, including but not limited to:

inadequate preparation of the surface;
damp or unsuitable walls or ceilings;
unsuitable wallpaper adhesive;
failure to follow installation instructions;
incorrect installation;
defective or unprofessional installation;
water infiltration;
unsuitable humidity or temperature conditions;
improper maintenance of the product.

Article 16 — Intellectual Property

All creations, illustrations, patterns, drawings, photographs, texts, logos, visuals and graphic elements offered by Mlle Mouns Paper are protected by French and international copyright and intellectual property laws.

Purchasing a Mlle Mouns Paper wallpaper grants the Customer only the right to use the physical product purchased for the project for which it is intended.

No intellectual property rights in the artwork are transferred to the Customer.

Without prior written authorisation from Mlle Mouns Paper, it is strictly prohibited to:

reproduce the designs;
copy or digitise the patterns for reproduction purposes;
modify the illustrations for commercial or reproduction purposes;
sell or commercialise the designs or reproductions thereof;
reproduce the designs on other products or materials;
provide the designs or files to third parties for reproduction.

Any unauthorised reproduction or use may constitute an infringement of Mlle Mouns Paper's intellectual property rights.

Article 17 — Force Majeure

Mlle Mouns Paper cannot be held responsible for delays or failure to perform all or part of its obligations where such delay or failure results from an event of force majeure as defined by applicable law.

Depending on the circumstances, this may include natural disasters, major transportation disruptions, strikes, blockades, conflicts or other events reasonably outside the control of Mlle Mouns Paper.

Article 18 — Personal Data

Personal information provided by the Customer is used for order management, customer relations, delivery and, where applicable, Mlle Mouns Paper's administrative and accounting obligations.

Personal data is processed in accordance with applicable data protection legislation.

Customers have the rights regarding their personal data provided for under applicable data protection regulations.

Article 19 — Evidence of Transactions

Order confirmations, electronic correspondence, invoices, quotations, BAT approvals and information recorded by the systems used by Mlle Mouns Paper may be retained as evidence of transactions and communications with the Customer in accordance with applicable law.

In particular, approval of a BAT by email constitutes evidence of the Customer's acceptance of the information presented in that proof.

Article 20 — Complaints and Dispute Resolution

In the event of an issue relating to an order, the Customer is encouraged to contact Mlle Mouns Paper first in order to seek an amicable solution:

contact@mllemounspaper.com

These Terms are governed by French law.

For consumers, mandatory legal provisions relating to jurisdiction and, where applicable, consumer mediation remain fully applicable.

For transactions between professionals, jurisdiction may be determined in accordance with applicable law.

Article 21 — Acceptance of the Terms

Placing an order constitutes full and unconditional acceptance of these Terms and Conditions of Sale.

The Customer acknowledges having read and accepted these Terms before confirming an order.

Where the order requires a BAT, approval of the BAT also constitutes final acceptance of the product characteristics shown therein.

I

dentification

Mlle Mouns Paper
8 rue Dupin
75006 Paris — France

SIRET: 5198307400011
Email: contact@mllemounspaper.com
Website: www.mllemounspaper.com